Frequently asked questions

Answers marked placeholder need business confirmation before launch

Shipping & delivery

Do you deliver Australia-wide?

Placeholder answer — confirm carriers, regional coverage and delivery options.

What delivery options will be available?

Placeholder answer — we intend to offer standard and faster delivery where available. Options and prices will be confirmed at checkout.

How much does delivery cost?

Placeholder answer — delivery pricing is still being confirmed.

When will my order be sent?

Placeholder answer — confirm dispatch cut-off times and handling days.

Can I track my order?

Placeholder answer — confirm what tracking information is sent after dispatch.

Can I change or cancel my order?

Placeholder answer — confirm the window for changes before dispatch.

What payment methods do you accept?

Placeholder answer — payment methods depend on the final checkout configuration.

What currency are prices in?

All prices shown on this site are in Australian dollars (AUD).

What are the squishies made from?

Placeholder answer — materials to be confirmed with our suppliers.

What size are they?

Placeholder answer — dimensions for each character are still to be confirmed.

How do I look after my squishy?

Placeholder answer — care instructions to be confirmed.

Can I return an item?

Placeholder answer — confirm the returns window and conditions.

What if my item arrives damaged?

Placeholder answer — get in touch with us and we will sort it out. This is in addition to your rights under Australian Consumer Law.